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pp. 1679-1687 | Article Number: ijese.2017.108
Published Online: September 14, 2017
Abstract
This study aims to explore the structural model of the effect of TQM components on the job performance of the staff employees, considering the moderating effect of personal factors in teacher education universities of Iran. A sample of 335 subjects was obtained. through random cluster sampling method. Data collection was done using four questionnaires TQM’ questionnaire developed by US Federal Quality Institute, Paterson’s job performance questionnaire and two researcher designed questionnaires on the personal knowledge and skill factors. Considering the knowledge factor as a moderating variable, a relationship was observed between some components of TQM and job performance. Also, considering skills as of moderating variable, a relationship was observed between a few TQM components and job performance.
Keywords: Total quality management (TQM) , Job performance, Personal knowledge, Personal skills
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